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Ask any rideshare driver what the most important thing about working for Uber is, and chances are they’ll tell you the same thing — keeping your rating as high as possible. With passengers reviewing their drivers on a one-to-five star system, which they often do the second they step out of the vehicle, it’s crucial to make the experience as enjoyable and fuss-free as possible.
If your rating has taken a dip, you will need to do everything you can to get it closer to four stars or more, and as quickly as you can. And should your score remain low for an extended period of time, Uber may well choose to cancel your account or ban you from working for them outright.
Read on to learn more about what can lead to accumulating a low driver rating on Uber, and how to improve your score so you can keep driving for them.
According to leaked statistics, the tipping point for a low driver rating is 4.6 out of 5 across their last hundred journeys. Of course, with the rating system being mutual between drivers and passengers, it is in everyone’s best interests to rate well so that they can keep using the app without issue. This may explain why the app will ask for a reason behind any particularly low ratings offered.
If you are a low-rated driver, it stands to reason that there will be issues with the way you conduct yourself or the state of your vehicle, whether you realise it or not. For starters, adhering to all hygiene measures put in place to keep everyone safe from the spread of Covid-19 is a must. However, regularly conducting a thorough deep clean of your vehicle won’t go amiss either — a messy or smelly car wouldn’t have gone unnoticed, even before the pandemic.
Basic etiquette also goes a long way, such as opening the door for your passenger or offering them a hand putting any luggage into the boot. You never know how your customers will be feeling when you arrive, so doing small things like this will make them feel special, particularly if they’ve had a bad day. Taking these details into consideration can make all the difference between even a four and a five-star rating.
When it comes to the drive itself, you should always ask the passenger if they have a preferred route to their destination. This may only be necessary on longer journeys, but even if you already know the way, following their wishes will show that you’re willing to listen to them over the sat-nav.
First impressions count, so you should also take your clothes into consideration. You wouldn’t like to get picked up for a trip by someone who is scruffily dressed in tracksuit bottoms and a t-shirt. We’re not saying you’ll need to be sporting a top and tails, but throwing on a shirt and trousers at the start of your shift will help you feel more relaxed, and let your passengers know that you take your job — and their journey — seriously.
